Privacy Policy

Last Updated: October 14, 2026

Process Pilot ("we," "our," or "us") provides business automation, lead capture, customer communication, and technology integration services. This Privacy Policy explains how we collect, use, disclose, and protect personal information.

1. Information We Collect

We may collect the following information:

• Names and business names
• Email addresses and telephone numbers
• Business contact and account information
• Information submitted through contact forms
• Call and messaging activity processed through our services
• Appointment and scheduling information
• Website usage and technical information

2. How We Use Information

We use collected information to:

• Provide and maintain automation services
• Respond to inquiries and customer requests
• Send requested transactional or service-related messages
• Capture and organize business leads
• Schedule appointments and follow-ups
• Improve our services and system reliability
• Maintain security and comply with applicable laws

3. SMS and Automated Communications

Process Pilot provides technology that enables businesses to send automated text messages, including responses to missed calls, appointment reminders, and customer follow-ups.

Message frequency varies based on the service and customer interaction. Message and data rates may apply. Recipients can reply STOP to opt out of applicable automated messaging programs or HELP for assistance.

We do not sell or share mobile phone numbers, SMS opt-in information, or messaging consent data with third parties or affiliates for their marketing or promotional purposes.

We may share information with messaging providers and other service providers as necessary to deliver requested communications and operate our services.

4. Information Processed for Clients

When providing automation services to businesses, Process Pilot may process customer information on behalf of those businesses.

Our business clients are responsible for providing appropriate notices, obtaining required consent, and determining how their customer information is collected and used.

We process this information to provide the services requested by our clients and in accordance with applicable agreements and legal requirements.

5. Third-Party Service Providers

Our services may integrate with third-party platforms, including communications providers, CRM systems, scheduling applications, cloud hosting services, and workflow automation tools.

These providers may process information as necessary to deliver their services and are subject to their applicable privacy policies and agreements.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction.

No electronic storage or transmission method can be guaranteed completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill contractual obligations, resolve disputes, and comply with applicable legal requirements.

8. Your Privacy Choices

Depending on applicable law and the circumstances, individuals may request access to, correction of, or deletion of their personal information.

To submit a request, contact us using the information below. Requests concerning information controlled by one of our business clients may need to be directed to that business.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand usage, and improve performance. Where required by law, we will obtain consent before using nonessential cookies or tracking technologies.

10. Children's Privacy

Our services are intended for businesses and are not directed toward children under 13. We do not knowingly collect personal information directly from children under 13.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

12. Contact Us

Process Pilot
Website: processpilotbr.com
Email: jake@processpilotbr.com